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A real guest-by-guest journey.

For cafés and quick service: footfall counts visits, not guests. See each guest's visit, wait and mood.

For cafés and quick-service restaurants where a door count shows visits, not guests. A Pulses Vision device on the ceiling over the way in, the counter and the drive-thru lane, where there is one, shows each guest's visit, wait and mood. Pulses CX shows new and repeat guests across visits and days, with no app or card, and the guests who left without ordering. Pulses Ops shows the line and the wait right now, order to hand stage by stage, and tells the shift team when the line builds, before it reaches the door. The visitor curve by hour becomes who to roster and when. Anonymous Unique FaceID is derived on the device, can't be turned back into a picture and holds no personal data. All processing happens on the device; only anonymous metadata leaves.

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Pulses OS Queue and service screen: the line and the wait now, the heads-ups sent to the shift lead, and order-to-hand time stage by stage at the counter and the drive-thru

From the door to your shift lead.

  1. 01

    Pulses Vision above the door and counter

    A Pulses Vision device sits on the ceiling over the way in and over the counter, and over the drive-thru lane where there is one.

  2. 02

    Unique visits, waits and mood, understood

    The same guest, recognised across visits and days. The line, the wait and the mood, right now. Anonymous Unique FaceID is derived on the device, can't be turned back into a picture, and holds no personal data.

  3. 03

    Your shift lead gets the heads-up

    The shift team hears when the line builds, before it reaches the door. When a regular is back, your team can welcome them like one. The visitor curve by hour, turned into who to roster and when.

By design All processing happens on the device; only anonymous metadata leaves.Guests are counted as journeys, never as identities: no app, no card.Heads-ups on the channels your team already answers

The guests, the line, the rush.

Pulses OS Guests screen: walk-ins and guests who left without ordering by the hour, and new and repeat guests 01 / 03

Guests

New and repeat guests, and who left without ordering. No app or card.

Pulses OS Queue and service screen: the line and the wait now, the heads-ups sent to the shift lead, and order-to-hand time stage by stage at the counter and the drive-thru 02 / 03

Queue and Service

The line and the wait now, a heads-up before the door, and order to hand stage by stage.

Pulses OS The morning rush screen: walk-ins by the hour against a typical day, and the roster the curve asks for, hour by hour 03 / 03

Morning Rush

Walk-ins by the hour against a typical day, and the roster the curve asks for.

Pulses OS Guests screen: walk-ins and guests who left without ordering by the hour, and new and repeat guestsPulses OS Queue and service screen: the line and the wait now, the heads-ups sent to the shift lead, and order-to-hand time stage by stage at the counter and the drive-thruPulses OS The morning rush screen: walk-ins by the hour against a typical day, and the roster the curve asks for, hour by hour

At a busy coffee shop.

Transcript

At a busy coffee shop, regulars and new guests arrive all at once. Yet a footfall count sees visits, not guests, and some walk out. Pulses. AI for the physical world. Above the door and the counter, a Pulses Vision device understands visits, lines and mood. Unique visits show a real guest-by-guest journey. When a regular is back, your team can welcome them like one. The shift team hears before the line reaches the door. From the order to the cup in hand, the whole visit is timed. Footfall by the hour shows who to roster, and when. Over one hundred and fifty million journeys counted across Pulses deployments. Designed and made in the UAE. See the full showcase.

Take it to your team.

Questions from café teams

How does a shift lead know the queue is building before it reaches the door?

A Pulses Vision device over the counter and the way in shows the line and the wait right now. When the line builds, the shift team hears on the channels they already answer, before the line reaches the door, so a second till can open while guests are still inside. Processing happens on the device; only anonymous metadata leaves.

How do I measure speed of service in a drive-thru, stage by stage?

Pulses Ops times order to hand stage by stage, at the counter and in the drive-thru lane where there is one, from a Pulses Vision device over each. The queue and service view shows the line, the wait and each stage, so the team sees which stage holds the line up.

How many customers leave a café because the queue is too long?

Pulses CX shows the guests who walked in and left without ordering, by hour, beside the line and the wait at that time. That puts the walk-outs and the queue on one screen, so you can see when they rise together. It needs no app or card, and it works from anonymous metadata only.

How should a restaurant schedule staff around its hourly customer traffic?

Pulses shows walk-ins by the hour against a typical day, and turns that visitor curve into the roster it asks for: who to roster and when. The curve comes from a Pulses Vision device over the way in, counting guests as journeys, not identities. We walk through your rush hours with you, from the door to the counter.

Walk your floor with us.

We walk through your rush hours with you, from the door to the counter.

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