Use case · Film Service centres
Service centres
The whole visit, zone by zone.
Where people waited, and for how long. Bad visits, flagged for review.
- Busy and idle counters, live
- The path between services
- Visits flagged against your standard
Government & Public Sector
Counters, lanes and car parks.
Counter waits, lane checks and free spaces, live, centre by centre.
How it works
See. Understand. Act.
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Waiting · 18 min Illustrative See Pulses Vision
Each visit is counted from the door to the counter.
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Wait by counter · minutes
Counter 4 is 8 min over standard.
IllustrativeUnderstand Pulses OS
Each counter's wait is checked against the standard you set.
- Illustrative
AI Operator · now
Counter 4 is 8 min over its wait standard. Open counter 6?
ApproveNot now
To the duty supervisor
Act AI Operators
The supervisor gets the alert and opens a counter, with your approval.
Illustrative example. Waits are not from a customer site.
Where it works
Across your service network
Scroll each area. Some have a full use case and film.
- Service centresUse case · film
- Inspection lanesUse case · film
- Unserved visits
- Busy hours
- Car parks & fleet
Use case · Film Vehicle inspection
Inspection lanes
Each required check: done, or skipped.
Both stages timed to the second. Your inspectors decide.
The visits the log missed
Unserved visits
Visits the ticket log missed.
See who came in and left without being served.
- Walk-ins against tickets issued
- Left before a counter, by hour
- The zones they left from
Peak hours on your floor plan
Busy hours
Busy hours, centre by centre.
Peak hours by zone, so rosters follow the visitors.
- Visitors by zone, by hour
- Peaks on your floor plan
- Centres side by side
Vehicles in this zone
Car parks & fleet
Free spaces, by car park.
Vehicles counted in each car park and fleet bay.
- Car park occupancy, live
- Free spaces by hour
- Fleet bays in use
Pulses for government
For government service centres and authorities that want each customer's visit measured from the door to the counter. Pulses Vision Devices count each visit, and Pulses OS checks each counter's wait against the standard you set; when one runs over, an AI Operator alerts the duty supervisor to open another counter, with your approval (service centres). Pulses CX shows repeat visits and visit quality, including walk-ins against tickets issued and visits that left before a counter. Pulses Ops shows busy hours by zone, centre by centre, and free spaces by car park. For inspection lanes, each required check is shown as done or skipped, and your inspectors decide (vehicle inspection). Processing happens on the device; what leaves is anonymous data, not video.
Pulses OS for government
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Pulses Compliance
Lead ProductZone entries, alerts and audit records for your security standards.
Active Skills
- Access Control
- Incident Documentation
- Regulatory Audit
- Safety Escalation
- Hygiene Monitor
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Pulses Ops
Counter waits, staffing and car parks across your service centres.
Active Skills
- Supporting
- Staffing
- Throughput
- Resource Planning
- Busy Hours
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Pulses CX
Waits, repeat visits and visit quality at each service centre.
Active Skills
- Supporting
- Reception
- Support
- Q&A
- Tour Guide
Questions from service-centre teams
How can a government service centre reduce customer waiting time?
It starts with seeing the real wait. Pulses Vision Devices count each visit from the door to the counter, and Pulses OS checks each counter's wait against the standard you set. When a counter runs over, an AI Operator alerts the duty supervisor to open another one, with your approval, and busy hours by zone help rosters follow your customers.
How do I measure the real waiting time, not just the ticket waiting time?
Pulses measures the visit from the floor: where each customer waited, and for how long, zone by zone. It also shows the visits the ticket log missed: walk-ins against tickets issued, and customers who left before reaching a counter, by hour and by the zone they left from. Processing happens on the device; what leaves is anonymous data, not video.
How can I tell whether customers come back for the same problem?
Pulses CX shows repeat visits at each service centre, so the team can see when a customer comes back for the same service, even at another branch. The same visitor is one journey across visits, through Anonymous Unique FaceID: derived on the device, it can't be turned back into a picture and holds no personal data.
How many cameras do I need for a service centre?
The Coverage Design survey establishes it. We walk your service centre with you and pick the first counter. The survey then sets the schedule: which Pulses Vision Device goes in each position, from the doors and the waiting hall to the car park, and what it does there. You see that schedule before anything is installed.
