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A real customer-by-customer journey.

One customer, one journey: new or returning, from drop-off to handover.

For after-sales teams at car dealerships who need each car timed against the time promised to its owner. Pulses Vision devices from the service lanes to the lounge understand visits, waiting times and mood, and time each car from reception through the workshop and the wash to the handover desk, with no gates or barriers and nothing fitted to the car. Pulses Ops shows each car against its stage target and flags a car running late to its service advisor. Pulses CX shows one customer, one journey, new or returning, from drop-off to handover. Plates are masked on screen, and processing happens on the device.

Pulses OS Live Site screen: a floor plan of the service centre with the cars in each zone, customers on site new and returning, the lounge wait and mood, and the cars over their stage target

From drop-off to handover.

  1. 01

    One customer, one journey

    From the lanes to the lounge, Pulses Vision devices understand visits, waiting times and mood. One customer, one journey: new or returning, from drop-off to handover.

  2. 02

    Against the time promised

    With no gate, each car is timed against the time promised, from reception and Workshop A to the wash and the handover desk.

  3. 03

    Late cars, flagged early

    A car over its stage target in Workshop B is flagged to the service advisor.

By design No gates or barriersNothing fitted to the carPlates masked on screenProcessing happens on the device

What the service team sees.

Pulses OS Live Site screen: a floor plan of the service centre with the cars in each zone, customers on site new and returning, the lounge wait and mood, and the cars over their stage target 01 / 03

Live Site

New or returning, on arrival.

Pulses OS Vehicle Journey screen: one car from drop-off to handover, the time in each stage against its target and the time promised 02 / 03

Vehicle Journey

Drop-off to handover.

Pulses OS Service-Lane Performance screen: time in stage against target for each lane, the vehicles over target, and the day by hour 03 / 03

Service-Lane Performance

Late cars, flagged early.

Pulses OS Live Site screen: a floor plan of the service centre with the cars in each zone, customers on site new and returning, the lounge wait and mood, and the cars over their stage targetPulses OS Vehicle Journey screen: one car from drop-off to handover, the time in each stage against its target and the time promisedPulses OS Service-Lane Performance screen: time in stage against target for each lane, the vehicles over target, and the day by hour

One visit, drop-off to handover.

From the lanes to the lounge, at a vehicle service centre.

Transcript

At a vehicle service centre, each customer's visit is a journey of its own. Yet a job card follows the car, not the customer waiting for it. Pulses. AI for the physical world. From the lanes to the lounge, Pulses Vision devices understand visits, waiting times and mood. One customer, one journey: new or returning, from drop-off to handover. Anonymous Unique FaceID: made on the device, with no personal data. When a returning customer arrives, your advisor can welcome them like one. With no gate, each car is timed against the time promised, and late cars are flagged early. One deployment saw around fifteen percent more service-lane throughput. Designed and made in the UAE. See the full showcase.

Moments

One car, one school run.

A wash bay ran late. Pulses told the right people, in order.

The school run

AGMC

~15% more service-lane throughput

Published by Microsoft, 2023

Read the AGMC story

Take it to your team.

Questions from after-sales teams

How can a workshop track every car against the delivery time it promised the owner?

Each car is timed against the time promised, stage by stage: reception, the workshop, the wash and the handover desk. Pulses Vision devices do it with no gate or barrier and nothing fitted to the car. When a car runs past its stage target, Pulses Ops flags it to the service advisor, so the owner can be updated before handover rather than after it. Plates are masked on screen.

What system measures service-bay turnaround time automatically?

Pulses times each car from drop-off to handover without a gate, a ticket or a tag on the car. Pulses Vision devices across the lanes and the workshop see each stage, and Pulses Ops shows the vehicle journey and service-lane performance on one screen: how long each stage took, against its target. Processing happens on the device, and plates stay masked on screen.

Can ANPR work without boom gates, tickets or sending video to the cloud?

Pulses times each car through the service centre with no boom gates, tickets or tags. The Pulses Vision devices process what they see on the device itself, so no video is sent to the cloud; only anonymous metadata leaves the device, and plates are masked on screen in Pulses OS. The team sees each car's journey and its stage times, not a video feed.

How many cameras do I need to time cars through a service centre?

The Coverage Design survey establishes it. Our team walks your service centre with you, from the lanes and the workshop to the wash and the handover desk, and the survey sets the schedule: which Pulses Vision Device goes in each position, and what it does there. You see that schedule before anything is installed.

From your lounge to your lanes.

We'll show you one customer's journey at a service centre like yours.