Banking & Financial Services
Teller 3 idle. Twelve waiting.
See each teller's wait and idle time. Move staff before the lobby fills.
Your systems log each transaction. Not the twelve people waiting for it.
Processed on the device. What leaves is anonymous data, not video.
The lobby fills before anyone notices.
Today, waits are estimated and idle tellers go unseen until a complaint. Pulses OS shows both as the branch runs.
How it works
Pulses Vision Devices sit over the entry, lobby, counters and ATM area.
- 01
Install the devices
Pulses Vision Devices go on the ceiling, over the counters and the lobby.
- 02
Edge Processing
Each device turns what it sees into counts and times, on the device.
- 03
Anonymous data, not video
What leaves the device is anonymous data, not video.
- 04
Alerts to your team
Waits, idle counters and restricted-area alerts go to branch staff.
What it spots
Pulses Ops for waits and tellers. Pulses Compliance for restricted areas.
Operations
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Wait at each counter
Pulses OS times the wait at each teller and kiosk. Past your target, the branch manager gets an alert.
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Counter time and idle gaps
See service time and idle gaps per counter, hour by hour. Staff the rush, not the habit.
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Lobby flow
See where visitors wait longest between the entry, counters and advisory rooms.
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Priority lounge waits
Pulses OS times the wait in the priority lounge, anonymously. Advisors see when it runs long.
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ATM queues
Pulses Vision counts the line at each ATM. See busy and quiet machines by hour.
Compliance
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Restricted-area alerts
A person in the vault corridor out of hours sends an alert to security.
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Cash area headcount
Pulses OS counts people in cash areas against your rule, and alerts security.
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Lobby capacity
Lobby headcount against your fire-code limit. The manager gets an alert as it nears.
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Audit trail for each zone
Zone entries and time spent, kept as anonymous records for your auditors.
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Incident Documentation
A timeline for each event: how many people, where and for how long.
Why Pulses in the branch
Privacy, security and audit evidence, built in.
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Processed on the device
Each device processes in the branch. Video streams are not sent to the cloud.
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Privacy by design
What leaves the device is anonymous data, not video.
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Evidence for your audits
Restricted-area alerts and zone records, ready for your audit team.
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Works with your CCTV
Pulses works alongside your CCTV. The Pulses Appliance can process its feeds on site.
Who Uses It
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Branch Operations
Branch Managers, VP Retail Banking, Regional Directors
Counter waits, teller time and lobby flow, in Pulses Ops.
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Risk & Compliance
Chief Risk Officer, Compliance Directors, Internal Audit
Restricted-area alerts and zone records, in Pulses Compliance.
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Wealth Management
Relationship Managers, Private Banking Directors
Priority lounge waits and visit quality, in Pulses CX.
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Executive Leadership
COO, Head of Retail, CFO
Waits and staffing, compared branch by branch.
Deployment Options
Pulses Cloud, your Azure tenant, or a Pulses Appliance on site.
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Pulses Cloud
Hosted by Pulses. The fastest way to start.
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Your Azure tenant
Pulses OS in your own Azure tenant. MACC eligible.
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Pulses Appliance
On your site, for data that must stay there.
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On the device
Each device processes on site. What leaves is anonymous data, not video.
