What Pulses CX measures
Visits, waits and time spent, zone by zone.
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Visitor flow
Where visitors go between entry and exit, counted anonymously.
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Repeat visits
Pulses OS sees who came back for the same service, and which service keeps bringing them back.
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Revenue Attribution
Match visits by zone with your POS sales.
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Visit quality
Time spent, waits and repeat visits, by zone.
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Dwell time
Where visitors linger, and for how long, by zone.
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Conversion Funnels
From entry to till, see where visitors drop off.
Pulses CX at work
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Visitor flow
See where visitors go and where they pause, as it happens.
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Repeat visits
Same counter. Second visit today. See which service keeps bringing visitors back.
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Revenue Attribution
See which zones and displays come before a sale.
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Visit quality
Visit quality: time spent, waits and repeat visits.
Purpose-Built CX Dashboards
Dashboards for CX leaders, store managers and experience teams.
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Journey Overview
Visitor paths, entry to exit
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Live Waits
Wait at each counter, live
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Zone Heatmap
Engagement density by area
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Conversion Funnel
Entry to purchase pipeline
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Busy Hours
Visits by hour and day
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Dwell Analysis
Time and engagement by zone
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Revenue Attribution
Visits by zone, matched to sales
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Visit Quality
Time spent, waits and repeat visits
Pulses CX by industry
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Retail & Shopping
Visitor flow, conversion and sales by zone, for stores.
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Hospitality
Lobby flow, waits and visit quality, for hotels.
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Banking & Finance
Wait at each counter, live, branch by branch.
