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One customer, one journey.

Each customer's visit, from the door to the counter, new or returning.

For government service centres that want each customer's visit measured from the door to the counter. A Pulses Vision device on the ceiling understands each visit, new or returning, across visits. Pulses CX shows each customer's journey and where they waited. Pulses Ops counts each zone and each counter on its own, busy or idle, so you see how long a service really takes. When a visit runs past your standard, it is flagged for your team, and the service-quality team reviews it the next day. Anonymous Unique FaceID is derived on the device and holds no personal data. Processing happens on the device, by default no video is stored, and the platform runs in your own tenant or fully on-premise.

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Pulses OS Live Centre screen: each zone and each counter as its own tile, busy, idle and waiting now

Door to counter, visit by visit.

  1. 01

    One customer, one journey

    A Vision device on the ceiling understands each visit, from the door to the counter. New or returning, across visits.

  2. 02

    Where they waited

    Each zone and each counter is counted on its own, busy or idle. So you see how long a service really takes.

  3. 03

    Flagged for review

    When a visit runs past your standard, it is flagged for your team. The service-quality team reviews it the next day.

By design Processing happens on the deviceBy default, no video is storedWhat leaves is anonymous data, not videoRuns in your own tenant or fully on-premise

Each journey, on screen.

Pulses OS Live Centre screen: each zone and each counter as its own tile, busy, idle and waiting now 01 / 03

Live Centre

Busy counters. Idle counters.

Pulses OS Visit Journeys screen: new and returning visits, time from door to door, the paths between services and where people waited against the centre standard 02 / 03

Visit Journeys

New or returning, door to counter. Anonymous Unique FaceID: made on the device, with no personal data.

Pulses OS Visits for Review screen: yesterday's flagged visits, anonymous, by entry time and zone, each ticked off by the service-quality team 03 / 03

Visits for Review

Bad visits, flagged for review.

Pulses OS Live Centre screen: each zone and each counter as its own tile, busy, idle and waiting nowPulses OS Visit Journeys screen: new and returning visits, time from door to door, the paths between services and where people waited against the centre standardPulses OS Visits for Review screen: yesterday's flagged visits, anonymous, by entry time and zone, each ticked off by the service-quality team

A journey, door to counter.

Transcript

At a public service centre, each customer makes a journey of their own. Yet a ticket shows the service, not the whole visit. Pulses. AI for the physical world. A Vision device on the ceiling understands each visit, from the door to the counter. Each zone and each counter is counted on its own, busy or idle. One customer, one journey: new or returning, where they waited, and for how long. Anonymous Unique FaceID: made on the device, with no personal data. When a visit runs past your standard, it is flagged for your team. Over one hundred and fifty million journeys counted, across Pulses deployments. Designed and made in the UAE. See the full showcase.

Take it to your team.

Questions from service-centre teams

How can a government service centre reduce customer waiting time?

It starts with seeing the real wait. Pulses Vision devices measure each customer's visit from the door to the counter, and Pulses Ops counts each zone and counter on its own, busy or idle. When a visit runs past your standard it is flagged, and the service-quality team reviews it the next day, so changes to counters and staffing start from what really happened.

How do I measure the real waiting time, not just the ticket waiting time?

Pulses measures the visit from the floor, not from the ticket: each customer's journey from the door to the counter, and where they waited on the way. Each zone and each counter is counted on its own, so the wait shows where it happens. Processing happens on the Pulses Vision device; what leaves is anonymous data, not video.

How do I measure how long each service really takes at each counter?

Pulses Ops counts each counter on its own, busy or idle, so you see how long a service really takes at that counter. A visit that runs past your standard is flagged for review, and the service-quality team reviews it the next day. Busy and idle counters sit side by side on the live centre view.

What is the best queue management system for government service centres in the UAE?

Pulses is not a ticket system and does not replace yours. It measures each customer's visit from the floor: from the door to the counter, new or returning, with busy and idle counters, how long each service really takes, and visits that ran past your standard. It runs in your own tenant or fully on-premise. A walkthrough of your centre is the best way to judge the fit.

See one customer's journey.

A real customer-by-customer journey.

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