Hotels & Hospitality
Nine at reception. One desk open.
See waits at reception and each restaurant. Move staff as queues build.
Pulses at the hotel
For hotels and resorts that want to move staff as guest queues build. Pulses Vision indoors and Pulses Vision Pro on terraces and entrances let Pulses OS time the wait at check-in, each restaurant and the spa, and compare each outlet's queue with the staff on shift; an AI Operator alerts the duty manager to send staff to the busy outlet, with your approval. Pulses CX measures waits, time spent and repeat visits at each outlet, anonymously, and the restaurant queue and free tables are live for the host. Pulses Compliance checks cleaning rounds against the schedule and keeps records for your food-safety audits. Clubs, pools and kitchens have their own use cases (gyms and clubs, pool safety, kitchen standards). Processing happens on the device; what leaves is anonymous data, not video.
See → Understand → Act for Hospitality
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See
Pulses Vision counts guests at reception, in the lobby and at each restaurant.
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Understand
Pulses OS compares each outlet's queue with the staff on shift.
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Act
An AI Operator alerts the duty manager to send staff to the busy outlet, with your approval.
Hospitality Use Cases
Guest Journey
Waits from lobby to spa
Pulses OS times the wait at check-in, the restaurant and the spa. Managers see where guests wait longest.
- Wait at check-in, live
- Lobby occupancy by hour
- Spa and gym use by hour
F&B Operations
Breakfast queue, live
The Ops Operator counts the restaurant queue and free tables. The host gets an alert as the queue grows.
- Restaurant queue, live
- Busy hours by meal period
- Free tables, live
- Staff moves to the busy outlet
Visit Quality
Visit quality, by outlet
Pulses CX measures waits, time spent and repeat visits at each outlet, anonymously.
- Wait and time spent, by outlet
- Repeat visits, counted anonymously
- Alerts to the duty manager
Hygiene & Safety
Cleaning rounds, by area
The Hygiene Monitor skill checks cleaning rounds against the schedule. Housekeeping gets an alert when one is missed.
- Cleaning rounds against schedule
- Cleaning alert after a set number of visits
- Records for your food-safety audits
Pulses OS for hotels
Pulses CX, Ops and Compliance, set up for hotels and resorts.
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Pulses CX
Waits, busy hours and visit quality, outlet by outlet.
Key Skills:
- Reception
- Sales
- Tour Guide
- Support
- Upsell
- Q&A
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Pulses Ops
Queues and staff cover across the property, live.
Key Skills:
- Staffing
- Busy Hours
- Throughput
- SLA Monitor
- Resource Planning
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Pulses Compliance
Cleaning rounds, safety alerts and restricted areas.
Key Skills:
- Hygiene Monitor
- Safety Escalation
- Access Control
- Regulatory Audit
Recommended Hardware
Pulses Vision + Vision Pro Pulses Vision indoors: lobbies, corridors, restaurants. Vision Pro outdoors, sealed to IP67: terraces and entrances. -
Pulses Vision Tower Portable 360° unit for events on the grounds and temporary sites.
Questions from hotel teams
How can a hotel measure guest satisfaction without surveys?
In a hotel, Pulses CX measures waits, time spent and repeat visits at each outlet, anonymously, so visit quality shows outlet by outlet with no survey to hand out. Where a wait runs long, the duty manager is alerted. The data comes from Pulses Vision Devices that process on the device.
How do hotel kitchens keep hygiene and uniform standards between inspections?
The Hygiene Monitor skill in Pulses Compliance checks cleaning rounds against the schedule, area by area, and housekeeping gets an alert when one is missed. A cleaning alert can also follow a set number of visits, and the records are kept for your food-safety audits. For kitchen rules checked through the day, see the kitchen-standards use case.
Is there AI that alerts lifeguards when a child is alone at the pool edge?
Yes. A Pulses Vision Pro at the pool's edge raises an alarm when a child is alone at the water's edge, and it reaches the lifeguard on duty, who decides what to do. Pulses is not a drowning detection system and makes no life-safety claim; the pool-safety use case shows how it works.
How do I get WhatsApp alerts when something happens on site?
Pulses OS sends each alert to the person who runs that area, on the channels they already use: the host as the breakfast queue grows, the duty manager when an outlet's wait runs long, housekeeping when a cleaning round is missed. An AI Operator can suggest the next step, with your approval.
