Healthcare & Medical
Eleven waiting at radiology. Two at labs.
Pulses OS compares department waits, so you move staff to the longest.
Pulses in the hospital
For hospitals and clinics that want to see where patients wait longest and move staff before a queue builds. Pulses Vision Devices on the ceiling of waiting areas, wards and corridors let Pulses OS time the wait at registration, triage and each clinic, and compare departments. Pulses Ops checks each queue's wait against your target, and the SLA Monitor skill alerts the nurse in charge as it slips; ward occupancy and the emergency waiting-room count are live. Pulses Compliance logs required checks and incidents by ward, and the Hygiene Monitor skill checks cleaning rounds against the schedule, with an alert to housekeeping when one is missed. Outdoors, Pulses Vision Pro covers ambulance bays, entrances and car parks. Processing happens on the device; what leaves is anonymous data, not video.
Use Cases
Waits, wards and cleaning rounds, as they happen.
Patient Flow
Each stage's wait, timed
Pulses OS times the wait at registration, triage and each clinic. Managers see where patients wait longest.
- Wait by stage, live
- Ward occupancy, live
- Busy hours by department
Wait Times
Waits against your targets
Pulses Ops compares each queue's wait with your target. The SLA Monitor skill alerts the nurse in charge as it slips.
- Wait at each service point, live
- Waits over target, flagged (SLA Monitor skill)
- Staff moves suggested, with approval (Staffing skill)
- Emergency waiting room count, live
Care Standards
Checks against your standards
Pulses Compliance logs required checks and incidents by ward. Your team has the evidence ready for audits.
- Your standards as rules (Regulatory Audit skill)
- Evidence ready for audits
- Checks done or missed, by ward
- A time-stamped record of each incident
Hygiene
Cleaning rounds, by ward
The Hygiene Monitor skill checks cleaning rounds against the schedule in each ward. Housekeeping gets an alert when one is missed.
- Cleaning rounds against schedule
- Alert to housekeeping when a round is missed
Pulses OS for hospitals
Three modules, each with an AI Operator, set up for hospitals and clinics.
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Pulses CX
Experience & Revenue
Waits, visit quality and wayfinding for patients and visitors.
- Reception — Wayfinding & greeting
- Q&A — Patient questions via kiosk
- Tour Guide — Facility orientation
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Pulses Ops
Operations & SLAs
Waits against target, care team cover and emergency waiting room counts.
- Staffing — Care team cover by hour
- SLA Monitor — Wait time vs. standards
- Throughput — Registration flow
- Busy Hours — volume by hour
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Pulses Compliance
Standards & Security — Primary
Checks against your standards, cleaning rounds and incident records.
- Regulatory Audit — Evidence for your audits
- Hygiene Monitor — Cleaning rounds
- Incident Documentation — Time-stamped records
- Access Control — Restricted-area alerts
Questions from hospital teams
How do I measure the real waiting time, not just the ticket waiting time?
Pulses OS times the wait at each stage, registration, triage and each clinic, from Pulses Vision Devices on the ceiling of the waiting areas. Managers see where patients wait longest, department by department, and busy hours by department help plan care-team cover. What leaves each device is anonymous data, not video.
Can AI alert staff before a queue breaches its service level?
Pulses Ops compares each queue's wait with your target, and the SLA Monitor skill alerts the nurse in charge as it slips. The Staffing skill can suggest moving staff to the longest wait, with approval, so the change is made while patients are still in the waiting room.
How do I show inspectors continuous evidence of compliance?
For hospitals, Pulses Compliance keeps your own standards as rules: required checks done or missed, by ward, and a time-stamped record of each incident, ready for your audits. The Hygiene Monitor skill checks cleaning rounds against the schedule in each ward and alerts housekeeping when one is missed.
See it in your waiting rooms.
We walk your hospital and pick the first waiting room.
