01 / 03 Mood and Wait
The unhappy few, by counter and wait: mood per zone, tied to how long people waited.
Act while they're still waiting.
For service branches: a long wait is noticed too late. Mood and each wait against its target, read in the hall.
From the hall to your team.
- 01
Pulses Vision above halls and counters
A Pulses Vision device on the ceiling, over the waiting hall, the counters and the back office.
- 02
Mood, waits and repeat visits
Mood per zone, tied to the wait that caused it. The unhappy few, by counter, service and wait. Visitors back for the same service, even at another branch, counted once and anonymously. Presence and flow in the back office, not a score for any person.
- 03
Told before the SLA breaks
When a wait nears its target, the branch supervisor is told on WhatsApp, Teams, SMS or email, the channels the team already answers.
By design Processing happens on the deviceOnly anonymous metadata leavesNo identity is keptRuns in your own tenant or fully on-premise
The hall, on three screens.
01 / 03 
02 / 03 Before the SLA
Each service's wait against its target, who was told, and when they acknowledged.
03 / 03 Second Visits
Visitors back for the same service, even at another branch, and the back office room by room.
A minute in the service hall.
Take it to your team.
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Deck · PDFThe branch experience deck
The story for your leadership team: the problem and how it works.
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Leave-behind · PDFThe two-page summary
Print-ready. Hand it on after the walkthrough.
Walk your branch with us.
Mood and waits read while the visitor is still in the hall.
