Guides
Glossary
Common terms, explained simply. Each one links to a full guide.
Queue management system
A queue management system (QMS) is the set of tools a service location uses to organise, inform and measure the people waiting for service. It usually covers how people join a queue (a ticket, kiosk, app or single line), how they are called to a counter, and reports on waiting and service times.
Read the guide: What is a queue management system?