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Glossary

Common terms, explained simply. Each one links to a full guide.

Queue management system

A queue management system (QMS) is the set of tools a service location uses to organise, inform and measure the people waiting for service. It usually covers how people join a queue (a ticket, kiosk, app or single line), how they are called to a counter, and reports on waiting and service times.

Read the guide: What is a queue management system?