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Frequently Asked Questions
What are Pulses support hours?
All plans include 24/7 support. Response times vary by tier: Enterprise (15 min), Pro (1 hour), Starter (4 hours).
How do I escalate a critical issue?
Mark the ticket priority as Critical or call the priority phone line (Pro and Enterprise plans). Enterprise plans get a dedicated escalation path with a named support engineer.
Do you provide on-site support?
Yes — on-site visits are included with Enterprise plans for installations, audits, and incident response. Pro and Starter plans can purchase on-site engagements separately.
How do I access the Pulses documentation?
Full API docs, integration guides, and Skill Store tutorials are available at docs.pulses.ai. Enterprise customers get a dedicated knowledge base.
Can I get training for my team?
Yes — we offer virtual and in-person training sessions. Enterprise plans include unlimited training. Pro plans include 4 sessions per quarter.
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