Product Updates
Everything new in Pulses — features, improvements, and platform enhancements shipped to your deployment.
Shared Context Engine + Skill Store
Shared Context Engine + Skill Store
Intelligence fusion layer for cross-operator coordination plus the Skill Store with 18+ pre-built skills.
Shared Context Engine — intelligence fusion layer for cross-operator coordination
Skill Store with 18+ pre-built skills and natural language creation
134 data views across 17 modules (up from 25 dashboards)
MCP protocol support for 3,000+ external connectors
Operator response time reduced to 0.3s average
MAP View now supports 7 composable overlays
Template Engine expanded to 9 industry verticals
Edge device firmware sync reliability
Dashboard timezone handling for multi-site deployments
Vision Roam + Compliance Hygiene Monitor
Mobile device tracking, new Compliance Operator skill, and a 133-endpoint API access channel.
Vision Roam mobile device support (100km/h tracking)
Compliance Operator: Hygiene Monitor skill
API access channel with 133 endpoints
CX Operator sentiment detection accuracy +12%
Queue prediction window extended to 15 minutes
AI Operators + Intelligence Products
Three autonomous AI Operators (CX, OPS, Compliance), Intelligence Products architecture, and NVIDIA Ampere edge processing.
Three AI Operators (CX, OPS, Compliance) with autonomous action capabilities
Intelligence Products architecture replacing pillar model
Pulses Platform configuration layer
NVIDIA Ampere edge processing at 127 TOPS
Complete UI redesign with role-based dashboards
Privacy architecture: insights not images enforced at silicon level