Retail environment
Intelligence Pillar

Pulses CX

Experience and Revenue Intelligence

Understand every visitor journey from entry to exit. Measure satisfaction, attribute revenue, and let the CX Operator optimize experiences autonomously.

From Insights to Actions.

Explore CX Dashboards
LIVEActive

23% Conversion Lift Detected in Zone A

CX Operator optimizing staff routing

VIP Recognized

Sarah Chen — 3rd visit. Sales skill activated.

High-Value Shopper

Dwell time: 4.2 min. Upsell opportunity flagged.

847K
Journeys Mapped
Real-time across 12 zones
CX Operator|6 skills active

What CX Intelligence Delivers

From entry to exit, Pulses CX understands the complete visitor experience and drives revenue outcomes.

Journey Intelligence

Track complete visitor journeys — entry, touchpoints, dwell zones, and exit. Understand paths that drive conversion vs. abandonment.

Sentiment Analysis

Gauge satisfaction through behavioral signals. Facial cues, body language, and engagement levels paint a real-time CX picture.

Revenue Attribution

Connect physical behavior to commercial outcomes. Which zones, displays, and layouts produce the highest revenue per visitor.

VIP Recognition

Identify high-value visitors through opted-in behavioral profiles. Trigger staff alerts and personalized service protocols.

Dwell Time Optimization

Measure engagement quality by zone. Understand where visitors linger, what captures attention, and where they disengage.

Conversion Funnels

Model physical conversion funnels just like digital ones. Identify drop-off points and optimize the path to purchase.

CX Intelligence in Action

Journey Mapping

Track every visitor touchpoint from entry to exit. Understand paths, pauses, and purchase decisions in real time.

847
Journeys Today
6.2
Avg Touchpoints
73%
Path Completion
CX Operator — Live FeedActive
14:23
High-value visitor detected in Zone B — notifying concierge
14:21
CX Score dropped to 82% in Zone A — recommending staff reallocation
14:18
Journey analysis: 73% of visitors follow Path A → C → Exit
14:15
Conversion rate up 4.2% since display layout change at 12:00
14:11
Dwell time anomaly: Zone D engagement down 18% vs. baseline

Purpose-Built CX Dashboards

Eight dedicated dashboards designed for CX leaders, store managers, and experience teams.

Journey Overview

Complete visitor path visualization

Sentiment Tracker

Real-time CX score and trends

Zone Heatmap

Engagement density by area

Conversion Funnel

Entry to purchase pipeline

Demographics

Anonymous visitor segmentation

Dwell Analysis

Time and engagement by zone

Revenue Attribution

Physical behavior to revenue

VIP Intelligence

High-value visitor tracking

CX Intelligence Across Industries

Retail & Shopping

+23% conversion

Journey mapping, conversion funnels, and revenue attribution for physical retail.

Hospitality

87% CX score

Guest experience optimization, lobby flow, and VIP recognition for hotels.

Banking & Finance

-40% wait time

Branch experience optimization, queue sentiment, and service quality tracking.

Transform Your Customer Experience

See how Pulses CX intelligence can optimize every visitor journey, measure satisfaction in real time, and attribute revenue to physical behaviors.